Frequently asked questions

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How do I place an order?
Add items using “Add to Cart.” When finished, open your cart and click “Checkout.”

Is my payment information secure?
Absolutely—our processor is 100% secure. Our internet security team safeguards a safe, reliable shopping experience. 🔒

When will I receive my items?
Processing takes 1–3 business days; then we send a shipping confirmation email. ✉️

Do you provide order tracking?
Yes—you’ll receive a tracking number once your purchase is complete.

How much is shipping?
Shipping rates depend on where the parcel ships from. Enter your address at checkout to see the exact fee.

If I order multiple items, will they ship together?
Typically, items are packed in separate parcels. 📦📦

What’s your return policy? How do I return/exchange?
Even if washed or worn, enjoy free returns: 30 days → Full refund, 180 days → Store credit. After processing your return, we’ll send a refund confirmation email. Refunds usually issue within 10 business days after we receive the return. Due to current volume, there may be delays—thanks for your patience. ⏳

Do I need to return free gifts?
If returns drop your order below the promo threshold, the free gift must be returned. To keep it without qualifying, we’ll deduct its cost from your refund or request payment. 🎁

Can I change/cancel after submitting an order?
No—orders cannot be changed or canceled once placed. You may return items; refunds cover the product amount only (shipping is non-refundable).

More questions?
Explore more—See all FAQs.

Fastest contact
Email: thompsomjaime997@outlook.com